Overview

At PakBazzer, customer satisfaction is our top priority. We strive to provide high-quality products and a seamless shopping experience. However, we understand that sometimes things may not go as planned. Whether it’s a damaged item, the wrong product, or simply a change of mind, we are here to assist you with our comprehensive refund, exchange, and return policies.

Our goal is to make the process simple and stress-free for you. We offer a 7-day return window, ensuring that any eligible product can be returned or exchanged with ease. We also provide a transparent refund process, whether you paid via card, mobile wallet, or cash on delivery.

We are committed to resolving your concerns promptly and ensuring that your trust in PakBazzer remains intact. Please review our detailed policies below to understand how to proceed with refunds, exchanges, and returns. If you have further questions, don’t hesitate to reach out to our customer support team.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

You are eligible for a refund if the product you received is damaged, defective, or significantly different from the description provided on our website. To qualify for a refund, the product must be unused, in its original packaging, and returned within 7 days of delivery. Once your return request is approved, we will initiate a refund to your original payment method, such as a debit/credit card, mobile wallet, or bank account. Refund processing typically takes 7-10 business days from the date of approval.

If you paid through Cash on Delivery (COD), you will need to provide your bank account or mobile wallet details to receive the refund. Please note that any shipping fees or COD charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you wish to exchange a product for a different size, color, or model, please contact our customer support team within 7 days of receiving your order. Exchanges are only possible if the requested product is available in stock. The product must be returned in its original condition and packaging. If the new product has a higher price, the difference will need to be paid.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you can request an exchange or refund. Refunds for gifts will be issued as store credit, or a replacement product will be sent, depending on your preference.

Shipping returns

To initiate a return, email us at [Your Email Address] with your order details, the reason for the return, and any supporting images if the product is damaged or defective. Once your return request is approved, our team will provide you with the return shipping address. Customers are responsible for the cost of return shipping unless the product was damaged or incorrect upon delivery.

Returned items must be securely packaged to avoid further damage during transit. Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or exchange.

Need help?

If you have any questions or concerns regarding your refund, exchange, or return, please feel free to contact us. Our dedicated customer support team is available to assist you at [Your Email Address] or [Your Phone Number]. We aim to make your shopping experience with PakBazzer as smooth and enjoyable as possible.